Over 50% Enterprises Believe 5G Will Help Customer Acquisition and Generate New Revenue Streams: Infosys Research

- 90 percent of enterprises are actively investigating business
cases, defining use cases with ecosystem partners or defining service
portfolios using 5G technology

- Unlike 2G, 3G and 4G, businesses are looking for Network Service
Providers and System Integrators to play a crucial role in
accelerating the 5G adoption journey

- 59 percent of respondents mentioned security as the biggest
barrier for 5G adoption

Bengaluru, India (ots/PRNewswire) - Infosys Knowledge Institute
(https://www.infosys.com/about/knowledge-institute/) (IKI), the
global thought leadership and research arm of Infosys, today unveiled
its market research titled, 'State of 5G - The Road Ahead'. The
research was aimed at gathering insights around the current state of
5G adoption and identifying current and future initiatives that can
serve as a guide for business and technology leaders across
enterprises in their 5G digital transformation journey.

For this research, Infosys surveyed 850 senior executives
representing firms from 12 industries, with annual revenues over US
$1 billion across US, Europe, UK, Australia and New Zealand. The
study gathered empirical evidence to show how mass machine
communication is expected to be the most transformed application with
5G and why data security emerges as the most critical barrier to its
adoption.

Key findings of the survey:

- Industry wise, Energy and Utilities call out Integration while
Manufacturing mentions virtualized 5G core deployment as key
challenges
- Maintenance of the new technology (47 percent) and defining a
roadmap for AI and ML technology advancements (33 percent) emerged
as key challenges post implementation

- Consumer Retail and Logistics (CRL) and Energy and Utilities (E&U)
industries are leaders in 5G strategy with experiments around
In-Store Experience and Smart Grids respectively. There is also
traction in interactive experiences around media delivery, smart
spaces, and remote healthcare.
- Telecom industry is driving more use case experimentation (57
percent) that can help them disrupt the market.
- Supply side industries have migrated beyond the business case
stage, focusing more on prototyping. On the other hand, industries
on the demand side are driven by the cautious nature of users while
contemplating business cases.

- A staggering 90 percent of the respondents are either actively
investigating 5G business cases or defining various use cases and
service portfolios with ecosystem partners.
- Nearly 60 percent of respondents mentioned cost and effectiveness
as the primary criteria for use case adoption, while 57 percent of
surveyed enterprises are looking at 5G for new revenue streams.
- Over 50 percent of enterprises are looking for 5G use cases that
can help them disrupt the market or drive their brand forward
- Data security (59 percent), finding the right talent (57 percent),
and device readiness (57 percent) were identified as key barriers
in 5G adoption.
- Nearly 50 percent enterprises firmly believe that system
integrators play a vital role in 5G deployment.
- 50 percent respondents cited that mass machine communication is
expected to undergo a major transformation, followed by
ultra-reliable and low latency services (48 percent) and enhanced
cellular broadband (43 percent).
- State of 5G across industries:
- While standards organizations are seen as the preferred partners in
5G evolution among nearly 50 percent respondents, understanding of
5G and seamless transitioning capability were called out as the key
partner selection criteria.

Nitesh Bansal, Senior Vice President and Global Head, Engineering
Services, Infosys said, "5G holds significant transformation
potential for both network providers and enterprises that will
consume it. For network providers there are significant opportunities
for network virtualization, AI and automation, while considerably
lowering associated costs and enhancing delivery of network-based
services. For enterprises, on the other hand it unlocks significant
value with the addition of use cases that were not possible without
low latency and high bandwidth network coverage. Through our
research, 'State of 5G - The Road Ahead', we are looking to present a
comprehensive view of the adoption and barriers in implementing 5G.
The research also highlights relevant use cases that will serve as a
ready reckoner for businesses looking to explore new opportunities in
the 5G space."

For a full copy of the report, please visit: https://www.infosys.c
om/engineering-services/insights/Pages/state-of-5G-road-ahead.aspx

Methodology

Infosys conducted independent interviews and web surveys, the
report of which presents a holistic view of 5G adoption. A total of
850 senior executives - including 30 percent C-suite executives - and
over 1000 employees comprising 53 percent business users and 47
percent IT users representing firms from numerous industries, with
annual revenues over US $1 billion across the US, Europe, UK,
Australia and New Zealand (ANZ), participated in this survey. The
respondents were grouped into six industry clusters: FSI (Financial
Services & Insurance), HLS (Healthcare, Lifesciences, Government and
Agriculture), MFG (Industrial Manufacturing, Automotive and Hi-Tech),
CMT (Telecom and Media & Entertainment), E&U (Energy & Utilities),
CRL (Retail, Consumer Goods, Services and Logistics).

About Infosys

Infosys is a global leader in next-generation digital services and
consulting. We enable clients in 46 countries to navigate their
digital transformation. With over three decades of experience in
managing the systems and workings of global enterprises, we expertly
steer our clients through their digital journey. We do it by enabling
the enterprise with an AI-powered core that helps prioritize the
execution of change. We also empower the business with agile digital
at scale to deliver unprecedented levels of performance and customer
delight. Our always-on learning agenda drives their continuous
improvement through building and transferring digital skills,
expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help
your enterprise navigate your next.

Safe Harbor

Certain statements mentioned in this presentation concerning our
future growth prospects are forward-looking statements regarding our
future business expectations intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding fluctuations in earnings, fluctuations in
foreign exchange rates, our ability to manage growth, intense
competition in IT services including those factors which may affect
our cost advantage, wage increases in India, our ability to attract
and retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, industry segment concentration, our
ability to manage our international operations, reduced demand for
technology in our key focus areas, disruptions in telecommunication
networks or system failures, our ability to successfully complete and
integrate potential acquisitions, liability for damages on our
service contracts, the success of the companies in which Infosys has
made strategic investments, withdrawal or expiration of governmental
fiscal incentives, political instability and regional conflicts,
legal restrictions on raising capital or acquiring companies outside
India, and unauthorized use of our intellectual property and general
economic conditions affecting our industry. Additional risks that
could affect our future operating results are more fully described in
our United States Securities and Exchange Commission filings
including our Annual Report on Form 20-F for the fiscal year ended
March 31, 2019. These filings are available at www.sec.gov Infosys
may, from time to time, make additional written and oral
forward-looking statements, including statements contained in the
Company's filings with the Securities and Exchange Commission and our
reports to shareholders. The Company does not undertake to update any
forward-looking statements that may be made from time to time by or
on behalf of the Company unless it is required by law.

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