Avaya Customer Happiness Index and Behavior Pattern Analytics is Named a 2018 Gold Edison Award Winner

Dubai, Uae (ots/PRNewswire) -

Awards Celebrate 31 Years of Honoring Innovators and Innovation

Avaya Holdings Corp. (NYSE: AVYA). The Avaya Happiness Index on
Blockchain (https://www.avaya.com/en/videos/happiness-index-on-blockc
hain/1_fi1rnx2o/), which securely collects and automatically analyzes
customer interaction data from multiple sources across all channels
in real time, was voted a Gold Winner for innovation at the April
11th event at The Capitale in New York City. Ahmed Helmy, Director,
Advanced Solution Architect International Market (EMEA-APAC), Avaya,
joined hundreds of senior executives from some of the world's most
recognized companies to acknowledge the hard work and commitment of
all of the 2018 Edison Award winners.

(Photo: https://mma.prnewswire.com/media/676674/Avaya_Happiness_In
dex_Award.jpg )

Being recognized with an Edison Award(TM) has become one of the
highest accolades a company can receive in the name of innovation and
business. The awards are named after Thomas Alva Edison (1847-1931)
whose inventions, new product development methods and innovative
achievements literally changed the world, garnered him 1,093 U.S.
patents, and made him a household name around the world.

"Our judges recognized Avaya as a true innovator out of the many
products in its category," said Frank Bonafilia, executive director
of the Edison Awards.

"We're proud to be recognized as innovation leaders, being the
first to take blockchain into the customer experience industry,
building an ecosystem for partners to collaborate on innovative
solutions, and integrating emerging technologies to solve real
customer problems," noted Laurent Philonenko, SVP and GM, Solutions
and Technologies, Avaya. "With solutions like this, we're putting our
customers ahead of their peers in their industry."

"By combining Blockchain architecture with automated data
analysis, the Avaya Happiness Index on Blockchain (https://www.avaya.
com/en/videos/happiness-index-on-blockchain/1_fi1rnx2o/) solution,
developed in partnership with Avanza Innovations and Sundown.ai,
delivers secure access to industry-wide, real-time competitive
customer insights that organizations can use to stay competitive and
drive customer loyalty," said Ahmed Helmy, Director, Advanced
Solution Architect International Market (EMEA-APAC), Avaya.

The Blockchain infrastructure securely collects and shares
anonymous customer interaction data from a network of peers, while
the real-time automated analysis of speech and text (chat, IM, email
and SMS) interactions instantly identifies behaviors and trends,
accelerating an organization's ability to anticipate requirements and
proactively respond to customer demands. See recent press release (ht
tps://www.avaya.com/en/about-avaya/newsroom/news-releases/2017/pr-us-
171005/).

Contact: Iman Ghorayeb, ighorayeb@avaya.com, +971-4-404-8275

ots Originaltext: Avaya Newsroom
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