Volvo Cars' Concierge Service Will Make Your Life Easier

Gothenburg, Sweden (ots/PRNewswire) -

- With Photo

Volvo Cars, the premium car maker, is promising that you will
never have to stop at a petrol station, go to a car wash or even take
your car in for service ever again, with the launch of a range of
concierge services that will become an integrated part of the Volvo
On Call mobile platform.

To view the Multimedia News Release, please click:

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vice

Volvo is announcing the roll-out of a pilot program in San
Francisco, targeting Volvo owners driving the new XC90 SUV and S90
luxury sedan. In an effort to make their customers' lives easier,
Volvo has dug deep into consumer research to deliver on their
customers' unmet needs. The pilot is due to start in November and
will ramp up to include around 300 Volvo owners.

"Imagine parking your car in the morning at work and when you head
home your car has been serviced, cleaned and refuelled. These are the
kind of services we want to deliver to our customers. Our research
shows that people spend hours every week doing these small errands -
we want to give that time back to Volvo drivers, so they can do
something more valuable instead," said Björn Annwall, Senior Vice
President, Global Consumer Experience at Volvo Car Group.

Research by Volvo has shown that over seventy per cent of
customers want fuelling services at their fingertips, while fifty-six
per cent want their car picked up for routine maintenance, and
forty-nine per cent would like to be able to have their car moved to
another location when desired.

"Our approach is a simple one - we aim to make life easier by
employing the latest connected technology in an easy-to-use
smartphone app. We are taking an open and agile approach to this and
welcome collaboration with partners with new and innovative service
offers. This is just the beginning," said Anders Tylman-Mikiewicz,
Vice President Consumer Connectivity Services at Volvo Car Group.

The Volvo owners participating in the pilot can use the pilot app
to identify concierge services available in the immediate vicinity
and order them via their smartphone. Requests are then sent to an
authorized Volvo service provider, who will refuel the vehicle,
perform scheduled maintenance, or whatever additional service the
owner has requested.

The app provides a one-time-use digital key, which is location and
time-specific, and sends it out to the authorised service provider.
When services are complete, the car is locked and the digital key
expires. The car can also be returned to where the customer left it
or delivered to a completely new location at the customer's request.

Volvo Cars' network of digital innovation labs in California,
Shanghai and Gothenburg are focusing on understanding the needs of
the company's growing customer base in an effort to further expand
the range of services on offer. Due to the scalable nature of the
Volvo On Call platform, new services can be easily added to
ultimately offer a whole range of time-saving services around your
car.

Note to Editors:

A picture accompanying this release is available through the PA
Photowire. It can be downloaded from
http://www.pa-mediapoint.press.net or viewed at
http://www.mediapoint.press.net or http://www.prnewswire.co.uk

Media Contact:

Volvo Cars Media Relations

Phone: +46-31-596525

media@volvocars.com

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(Photo: http://photos.prnewswire.com/prnh/20161116/440441 )

Video:

http://www.multivu.com/players/uk/7983651-volvo-cars-concierge-s
ervice

ots Originaltext: Volvo Cars
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