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Consumers want digital financial services from their current financial institution according to CGI survey

Geschrieben am 11-10-2016

Montreal, Canada (ots) - Consumer expectations complement bank
executives' views on the urgency to accelerate digital transformation
identified in 2016 CGI Global 1000 outlook

CGI (TSX: GIB.A) (NYSE: GIB) today released the findings from its
2016 consumer survey on digital financial services and how well
financial service providers are meeting consumer needs. The 2016
survey, "FinTech Disruption in Financial Services,"
(http://www.cgi.com/en/financial-consumer-survey-ebook) examines how
much value consumers place on a wide range of digital banking service
concepts, market awareness, impediments to purchase, and their
provider preferences for digital services.

Today's banks face an unprecedented array of challenges, including
financial technology (FinTech) competitors that are striving to take
a share of bank customers, products and revenues-and bank executives
are paying attention. In CGI's 2016 Global 1000
(http://www.cgi.com/en/global1000) outlook report, which entails
in-person conversations with business and technology leaders around
the world, banking executives cited the accelerated transformation of
banking as a top trend in order to address pressure from competitors,
customers and regulators. To complement the discussions about the
role of FinTechs in reshaping the banking industry, CGI's latest
survey now brings the voice of the consumer into the FinTech
disruption equation.

CGI surveyed 1,670 consumers in the U.S., Canada, the U.K.,
France, Germany, Sweden, Singapore and Australia and examined 12
leading FinTech-driven service concepts, including digital identity
and fraud protection, aggregated personal financial management,
mobile payments, personalized digital experience, and more. Key
findings include:

- More than 75 percent of consumers expressed a preference to acquire
new digital services from their current financial institution or
another traditional provider over a non-traditional provider.

- Seventy-eight percent of consumers identified digital protection as
a highly valued service, 83 percent said they are aware of this
service and 52 percent said they intend to use it.

- Sixty-one percent identified personal financial
management-including the ability to see all personal financial
information in one place-as a highly valued service. Sixty-three
percent are aware of it and 37 percent said they intend to use it.

- Fifty-one percent cited mobile payments as a valuable service, and
94 percent are aware of it with 53 percent intending to use this
service.

- Lack of trust proved to be the biggest obstacle to purchasing
across all financial digital services, followed by perceived
complexity and risk aversion.

"Incumbent banks are well positioned to offer new digital
financial services based on their trusted customer relationships with
high-levels of up-take. Partnerships with FinTech firms can allow
banks to move more quickly-one of the approaches banks are taking to
meet rising customer expectations for fast, personalized digital
services as we heard in our Global 1000 conversations," said Kevin
Poe, Vice-President and Global Lead for Retail Banking at CGI. "Work
is needed to reduce the complexity of these digital services and aid
purchase. On the other hand, new market entrants must find ways to
overcome the hurdles of customer access and trust, and partnerships
with banks provide a potential solution to these challenges," Poe
added.

To learn more or read the "FinTech Disruption in Financial
Services" study, visit http://cgi.com.

About the CGI Global 1000

The CGI Global 1000 outlook is conducted annually as a series of
forward-looking conversations between CGI consultants and senior
business and technology executives in commercial and government
organizations. Through these discussions, executives share their
perspectives on the trends impacting their organizations and how they
plan to address the challenges and opportunities through their
business and technology priorities and plans. In 2016, CGI
professionals interviewed more than 1,000 executives in 10 industries
and 20 countries, including in-depth discussions about digital
transformation and cybersecurity. For more information about the CGI
Global 1000, or to request a meeting to discuss its global, industry
or regional insights, visit www.cgi.com/global1000.

About CGI

Founded in 1976, CGI Group Inc. is the fifth largest independent
information technology and business process services firm in the
world. Approximately 65,000 professionals serve thousands of global
clients from offices and delivery centers across the Americas, Europe
and Asia Pacific, leveraging a comprehensive portfolio of services,
including high-end business and IT consulting, systems integration,
application development and maintenance and infrastructure
management, as well as 150 IP-based services and solutions. With
annual revenue in excess of C$10 billion and an order backlog
exceeding C$20 billion, CGI shares are listed on the TSX (GIB.A) and
the NYSE (GIB). Website: www.cgi.com.



For more information:
Investors
Lorne Gorber
Executive Vice-President, Global Communications and Investor
Relations
lorne.gorber@cgi.com
+1 514-841-3355

Media
Linda Odorisio
Vice-President, Global Communications
linda.odorisio@cgi.com
+1 703-267-8118

Original-Content von: CGI Group Inc., übermittelt durch news aktuell


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