Enghouse Networks Deploys Turnkey ICT Service Assurance Solution for CEM Macau

Markham, Ontario (ots/PRNewswire) -

Enghouse Systems Limited (TSX: ENGH) announced today that its
Enghouse Networks NetBoss Service Assurance solution has been
successfully launched in Companhia de Electricidade de Macau's (CEM)
new network operations center (NOC).

CEM, as the sole provider of electrical power to the territory,
initiated the project to ensure its information and communications
technology (ICT) systems are delivering the highest levels of service
quality at all times.

ICT is essential for electrical power companies to safely and
reliably operate the electrical grid as well as for efficient
corporate communications. CEM's NOC operators are now able to
proactively monitor the health and status of numerous multi-vendor
ICT systems and related services from a single screen utilizing the
Enghouse NetBoss fault and performance management system. CEM has
also deployed and integrated Enghouse's Trouble Ticketing and
Workflow systems in order to automate the opening, assigning,
tracking and resolution of trouble tickets. This out-of-the-box
integration enables CEM's NOC operators to effectively respond to
network events and communicate any possible effects on ICT services
across the company. Enghouse also provided process re-engineering
services to enable CEM to fully realize the benefits of the new
system.

"Enghouse Networks brought us their extensive portfolio and
experience in deploying complex ICT network management projects for
electric utilities," said Kitty Leong, Manager of System Dispatch
Engineering Unit, CEM. "We appreciate the guidance they provided from
our first contact with them through the final steps in the project
deployment. It was excellent teamwork throughout."

"This next generation Enghouse NetBoss Service Assurance solution
will enable CEM to enhance the quality and efficiency of their ICT
network and service management processes," said Sunil Diaz, General
Manager of Enghouse Networks.

About CEM Macau

Companhia de Electricidade de Macau is a public utility company
with the sole concession to transmit, distribute and sell high,
medium and low-voltage electricity in Macau. CEM also owns power
generation facilities.

About Enghouse

Enghouse Systems Limited is a leading global provider of
enterprise software solutions serving a variety of vertical markets.
Its strategy is to build a more diverse enterprise software company
through strategic acquisitions and managed growth within its business
sectors: Contact Center, Networks (OSS/BSS) and Transportation/Public
Safety. Enghouse shares are listed on the Toronto Stock Exchange
(TSX: ENGH). Further information about Enghouse is available at
http://www.enghouse.com.

Enghouse Networks (http://www.enghousenetworks.com) is a
subsidiary of Enghouse Systems Limited and delivers comprehensive
technology solutions for next generation network operators that
include broadband wireless and mobile service providers, cable MSO,
fiber to the home suppliers, wholesale, local, international
carriers, and enterprise telecommunications providers.

Sam Anidjar, Vice President, Corporate Development, Enghouse
Systems Limited, (905)946-3300

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