novomind launches WhatsApp Business solution with novomind iAGENT / novomind iAGENT's omni-channel customer service software can now service WhatsApp for two-way customer communications

Hamburg (ots) - novomind AG a provider of comprehensive
omni-channel commerce and customer communication software, today
announced its participation as one of the first WhatsApp Business
solution providers. As the new WhatsApp Business solution for
businesses and institutions is launched on 1 August, the
Hamburg-based novomind AG offer the official Business interface (API)
of the successful global messaging service allowing businesses of all
sectors to connect to their customers. The WhatsApp channel is
integrated into the novomind iAGENT omni-channel customer service
software and thus complements all the other channels already present
as one single unified platform.

"novomind iAGENT is used by Europe's leading brands ranging from
Axel Springer to Sixt," stated Sylvia Feja, General Manager of
customer service software at novomind. "These brands are constantly
looking to ensure that they can communicate with their clients
efficiently based on their client's preferences. Integrating WhatsApp
as a dedicated channel is a wish frequently expressed by companies
from all segments."

Being among the early users of the WhatsApp Business solution,
novomind iAGENT now provides businesses access to the official and
secure WhatsApp interface their customers are familiar with, as an
additional alternative to their existing two-way contact and
communications channel for customer service.

More than 1.5 billion people in over 180 countries use WhatsApp to
stay in touch with friends and families. WhatsApp Business solution
now adds a professional customer service function with limited access
to the messenger service. WhatsApp Business therefore plays an
important role in the context of a centralized communications
platform delivered by novomind iAGENT, thereby making it easier for
customers to get customer service from a contact center across
multiple channels effortlessly. "The more channels available, the
greater the perceived customer-friendliness of a customer service
department," says Sylvia Feja. The diversity offered by novomind
iAGENT fulfils two key requirements - flexibility and efficiency of
customer service across a variety of customer friendly touch points.

"novomind iAGENT is an essential omni-channel customer service
platform," stated Grit Langhof, Senior Director International
Reservation & Global SCC Support at Sixt, one of the leading mobility
service provider worldwide. "The flexibility of communication
channels provided by novomind iAGENT has helped us keep in touch with
our customers based on their needs including the increasing need to
support channels like WhatsApp for business needs."

Please contact novomind for WhatsApp's early access.

About novomind

novomind AG has developed innovative commerce and customer service
solutions for global use for the past 18 years and is among the
technology leaders in Europe. The portfolio in the fields of contact
centers, shop software, PIM (Product Information Management) and
marketplace integration covers the full value chain of digital
customer communications and digital commerce. The owner-managed
company, whose team of over 300 employees currently serves more than
220 companies, is growing steadily. Customers include, for instance,
C&A, Görtz, OTTO, Ernsting's family, EnBW, babywalz and Sixt. For
many years, these companies have relied on novomind's experience and
the excellent cooperation and partnership. www.novomind.com

Contact:
Christof Kaplanek, HOSCHKE & CONSORTEN Public Relations GmbH,
Tel.: 040/36 90 50-38, Mail: c.kaplanek@hoschke.de,
Internet: www.novomind.com

Original-Content von: novomind AG, übermittelt durch news aktuell