CX Travel and Hospitality Exchange Releases New Report Featuring Exclusive Interviews and Presentations from Some of the Best CX Minds Across the Industry

London (ots/PRNewswire) -

Report includes presentations from Thomas Cook Group, NH Hotel
Group, Gatwick Airport, Star Alliance, Hostelworld, IBM and Heathrow.

DOWNLOAD FULL REPORT HERE >> http://bit.ly/2Mm8kY8 <<

A new report from CX Travel and Hospitality Exchange finds that
the customer does not care about a company's ancillary revenue or
operational processes. Regardless of what works for a business, if
its day-to-day interactions with the customer do not place the
customer at the forefront of their business culture, they risk losing
their trust and business. And with the rise of OTAs, social media and
rising weight placed on reviews and word of mouth, losing one
customer can quickly become 100. When customers expect more and more
from every interaction and benchmark a company's strategy against
their best experiences across any industry, where do CX leaders begin
to take control by connecting the whole customer journey?

THE RESEARCH

Over the last 6 months, the Customer Experience Exchange for
Travel & Hospitality has discussed the major challenges facing some
travel agent, hotel & aviation / airline industries:

- How digital capabilities are changing the industry

- How to maintain a customer-first culture

- Industry leaders' biggest challenges and lessons learned

Download the full report here >> http://bit.ly/2Mm8kY8 <<

ABOUT IQPC EXCHANGE

IQPC Exchange is a division of the International Quality and
Productivity Centre. It is focused on creating events in a format
that is referred to as an "Exchange".

Exchanges are unique, invitation-only events driven by
pre-scheduled business meetings between pre-qualified solution
providers and senior executives that are mutually interested in doing
business together.

An Exchange is made up of thought-provoking conference sessions,
inspiring keynote addresses, in-depth case studies, structured
networking and interactive discussion groups (our signature Think
Tanks and BrainWeaves®).

Take a look at the full list of upcoming Exchanges:
http://bit.ly/2t0qB83

To access the full report please visit http://bit.ly/2y0yAo2 or
contact: email exchangeinfo@iqpc.com or call +44(0)207-368-9484 to
request your copy.

ots Originaltext: CX Travel and Hospitality Exchange
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