New Frontier Group and Vocalcom Announce Global Partnership for Distribution of Advanced Cloud Based Customer Interaction Solutions

Paris (ots/PRNewswire) -

Vocalcom, leading provider of multi-channel contact center
software and New Frontier Group, a leading IT solution company in CEE
& beyond, today announced a partnership aiming to bring the
Vocalcom's Effortless Contact Center(TM) solution to Central and
Eastern Europe (CEE) and Commonwealth of Independent States (CIS)
regions.

Named by Gartner one of Top 10 Companies in IT Services in Central
and Eastern Europe, New Frontier Group is a global company with
subsidiaries in 17 countries. New Frontier Group's The Missing Link
solutions enable digital transformation in the areas of employee
engagement, customer engagement, and business model innovation. The
partnership will initially focus on the Russian and CIS markets,
withTeligent, the regional arm of New Frontier Group becoming
Vocalcom's local representation.

Vocalcom provides multi-channel contact center solutions in the
cloud, on-premise or any hybrid combination thereof. The Vocalcom's
Effortless contact center(TM) solution is built on the company 20
years of experience and the unique know-how of its employees coming
from Contact Centers. It addresses the issues of lengthy
implementation and complex management that have plagued this industry
by extending the benefits of an Effortless Customer Experience to the
other Contact Center constituents, agents, supervisors, and managers.
Vocalcom's Effortless Contact Center(TM) is an inclusive all-in-one
solution, packaged for rapid deployment and easy management by
Contact Center practitioners, removing the need for long and
IT-intensive projects.

"Customers expect to interact with real people over the channel of
their choice, without waiting, repeating themselves or being
transferred from one person to another. At Vocalcom, we believe
technology is available to enable such experiences but it has failed
to penetrate Contact Centers because of the complexity of deployment,
configuration and change," declared Luc Cavelier, Vice President
International Global Accounts. "The combination of our Effortless
Contact Center(TM) Solution with New Frontier Group expertise in
digital transformations, opens new perspectives to Russian and CIS
enterprises to better serve and engage their customers."

About Teligent

Teligent OOO (http://www.teligent.ru) is a Russian leader of
telecommunications software for fixed, mobile and IP operators'
networks, and large enterprises. The company is founded in 2003, and
joined Teligent AB (global supplier of innovative telecom solutions)
in 2005. It is part of New Frontier Group since the acquisition in
2013. Teligent has its HQ in Moscow and a second R&D center in
Krasnodar. The focus is on long term partnerships with major mobile
and fixed operators and selected Enterprises/Banks of Russia and CIS.
The product portfolio contains various product and solutions
(Interactive and Virtual Call Centers, Conferencing, Advanced Call
Control, etc.) that are being provided by integrating 3-rd party
systems, through partnering with vendors such as Vocalcom, Avaya,
Dialogic and others. Delivering industry's leading edge projects like
MultiFon (http://www.multifon.ru) in MegaFon and SDP/Traffic
management in MTS.

About Vocalcom

http://www.vocalcom.com/en/vocalcom-cloud-contact-center-software

For more information, visit http://www.vocalcom.com

ots Originaltext: Vocalcom
Im Internet recherchierbar: http://www.presseportal.de

Contact:
Press Contacts: Luc Cavelier
VP International Global Accounts l.cavelier@vocalcom.com
Tel.: +32 2 467 8211
Alexey Turochkin Chief Operating Officer
alexey.turochkin@teligent.ru Tel.: +7 (495) 514 05 78