Atradius Collections Increases Customer Satisfaction for Third Year in a Row

Amsterdam (ots/PRNewswire) -

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Atradius Collections released the results of its recent customer
satisfaction survey revealing outscoring the results of the previous
three years. The survey is conducted annually and investigates
customer views on Atradius Collections' performance in national and
international debt collections.

The overall survey satisfaction score of 7.4 ranked significantly
higher than last year's satisfaction level of 7.0 which is measured
on a scale of 1 to 10 with 10 being the highest score. Out of the
surveyed customers, insured customers reported the highest level of
satisfaction, scoring 7.6 compared to uninsured customers at 7.3.
"Customer satisfaction has been on the rise for three straight years
as we have been continuously investing in this area," says Raymond
van der Loos, Managing Director of Atradius Collections. "In fact,
increasing satisfaction of our customers and improving service
delivery are at the core of our strategy."

The highest level of satisfaction could be found from customers
residing in The Netherlands, Germany, Belgium, Italy and the UK.
Overall, 79% of the survey's respondents displayed their strong level
of satisfaction by agreeing with the statement that they were likely
to place debt again with Atradius Collections, as well as 69% stating
they would recommend Atradius Collections to their business partners.

Questioned about the main drivers for their satisfaction, one of
the most selected answers for high satisfaction was related to the
level of proactive and correct information customers received. The
majority of customers noted that having frequent contact with the
customer service teams and receiving updates on the progress of their
cases were additional key reasons to make Atradius Collections their
debt collections agency of choice. Atradius Collections being
proactive was identified as a main contributor to the success of a
debt collections case.

It is not a surprise that a key determining factor of
satisfaction in this business is the rate of successfully collected
debt - both domestically and internationally for uninsured and
insured customers alike. "We look back on a successful partnership
during which we were able to reduce our outstanding debt and improve
our cash flow,'' says Andre Hagen, Head of Corporate and Finance
Treasury at Kuka AG and customer of Atradius Collections since 2011.
Another factor highlighted by Andre Hagen is an easy and convenient
process which he sees delivered through Atradius Collections' online
debt collections platform, called Collect@Net 3.0. Many respondents
agree with his statement as this online tool is one of the most
frequently named and highly appreciated features that draws customers
to Atradius Collections.

For this survey customers from 17 countries throughout Europe,
the Americas and Asia were answered a set of questions about the
service they received from Atradius Collections and how they rated
it. In order to participate, customers needed to be registered at
Atradius Collections with their email and have to have placed a case
in the past two years. The objective was to capture the voice of the
customer and determine what factors were rated best and where there
was room for improvement.

About Atradius Collections:

Atradius Collections, a business unit of Atradius Group, provides
efficient, quick and flexible solutions to collect domestic and
international trade debts. With a global network of collections
specialists, lawyers and insolvency practitioners worldwide, Atradius
Collections serves over 15,000 customers handling on average 120,000
cases a year. Over 85 years of worldwide credit management industry
experience uniquely position Atradius Collections as a global leader
in business-to-business debt collections.

ots Originaltext: Atradius N.V.
Im Internet recherchierbar: http://www.presseportal.de

Contact:
For more information, please contact: Corinna M. Lohse,
Corinna.Lohse@atradius.com, Phone: +31-20-553-3028